Frequently Asked Questions
Everything you need to know about your Parlez experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders, while international deliveries can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I track my order?
Yes, once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress.
Are your materials sustainably sourced?
At Parlez, we are committed to ethical fashion. We prioritize organic cotton and recycled fabrics across our collections to minimize our environmental footprint.